Rock N Yard Landscape Materials

I’ve used rock n yard a few times and have been happy with their service and product. Unfortunately, this time they fell short. During the order process, we discussed that I was top dressing my lawn and needed soil/compost that would work for this. They provided suggestions, which I appreciated. While ordering, they asked if I wanted my compost delivered curbside or driveway. I specified curbside because it was closest to my lawn. Fast forward to delivery day…they did drop it off curbside, but to the house next door to mine which is completely xeriscaped with rock. Because the compost was left in front of my neighbors house, it made me feel like I had to move it immediately 30ft to my grass vs shoveling it directly from the curb onto the grass. When I spoke to the owner, she seemed dismissive and told me there’s nothing she could do about it even though it was delivered to my neighbors house, not mine. I asked her if she could discount or waive the delivery fee, which was more than the material itself. I even provided photos of said delivery that clearly showed my property marker, to prove that my neighbor received the delivery, not me. She again told me there’s nothing she could do and took no accountability. In fact she ended up blaming me for the delivery placement because I was unable to answer my phone when the driver called. However, they said they would text as well, which didn’t occur, and no voicemail was left when driver called. I was home all day and asked why they didn’t come to the door; to which she responded, “we don’t knock, we text and call”. This will be the last time I use their services. Even if they couldn’t discount the fee, taking accountability, apologizing and owning up to the mistake, goes a really really long way. Even my children know this. I understand that mistakes will happen, but what really bothered me was how I was treated. I was made to feel I was the one at fault, and no accountability was taken for their mistake whatsoever. Horrible customer service. Not sure if management or ownership has changed, but this is a far cry from the service I have received in the past.

I am super excited to get soil for my raised garden beds! Look how much of a difference there is in color from the old to the new dirt! The soil is so dark and Rich it looks like crushed Oreo cookies! They are not the cheapest nor the most expensive per cubic yard for garden-grade soil. However, they have by far the best ratings, great customer service who text back super quickly, great delivery drivers that dump soil were you want it, & amazing product! (Note soil looks even darker & rich in person!) Tips & Info... 1. THEY OFFER A10% VET/ MILITARY OFF SUBTOTAL 2. Their Raised Bed Garden soil runs $100 per cubic yard as of Jun 2024 2. They deliver, or you can pick up. 3. If you are ordering over 1cu yr, they do allow half loads, such as 1.5 cu yrs. I will update more after I grow my garden so that you can know exactly how good their garden soil is! (Posted 06/04/24)

Amazing! Locally owned, beyond great customer service! The owner helped come personally shovel the last of the rock my wife loved. Just can't say enough, and the prices are great! Make the drive!

Hmmm where do I begin. At first this place seemed like the best deal around, however when you're picking up your own dirt they won't fill your truck to capacity (only give a half yard) but will still charge A MINIMUM 30$ FEE. We thought this was fine as we could just buy 2 yards and do 4 trips. BUT THEY WONT LET YOU PAY FOR FUTURE TRIPS. The only reason I can see them doing this is intentionally trying to screw people over. Tough luck, just go somewhere else

What a great Company! From the people, the price, the delivery, and the product; I would use no one else. I’ve had Rock N Yard deliver everything from mulch, playground chips and various rock for my yard, all have been super high quality and at ver reasonable price. Thanks for helping get my yard to great shape and I’ll use you again for sure!