Yard Works, LLC

The delivery driver was terrific. Arrived as scheduled, friendly, dumped the load of screened topsoil as requested. After he left, work began on spreading the product to improve the lawn. The product was definitely NOT screened topsoil. It was about 10% heavy clay balls ranging from 3 to 8 inches in diameter, many roots about 6 to 12 inches in length, some stones about 2 inches in diameter. Due to scheduling at my end, chose to rake and sort the product with discards placed in heavy plastic bags for disposal. A lot of manual labor required, and lost about 15% of the product. Kept and crushed the clay balls under 2 inches in size and mixed them with soil to complete the project. I should have demanded a return and refund, but again, time was of the essence.

The pine bark mulch looks just like the picture. On initial inspection of the raised bed mix, it looked good. However, I am very disappointed in the Master Blend Raised Bed Mix (50% Soil/50% Compost) Bulk. Once I started moving it into a wheelbarrow, I discovered it has huge chunks of clay in it. The description says "Perfect 50/50 blend of premium soil and compost". In all the years I have been buying this type of raised bed soil from other companies. I have never received any which had clay in it. Clay is definitely not a premium soil.

Ordered 18 yards of soil 14 days ago to be delivered today. Called to ask about the timing of the delivery this morning and the person on the phone said that I wouldn't get it today because they are overbooked, she said she would call me back in 30 minutes, never did. Seven hours later I called and was on hold for over 20 minutes then gave up and hung up.

Terrible company, customer service needs work. I visited the office in Midlothian on Friday and a customer in front of me walked out unhappy. Then it was my turn I asked them if I can arrange for the rest of my delivery to be scheduled as they didn’t deliver the correct amount. Was told call the office? Even though I had been on hold for over an hour and 30 minutes waiting for someone to answer before they closed at 5pm. Spoke to a lady on the phone to try resolve it and she was not helpful either nobody seems like they like working there they are miserable and don’t want to help or do their job. Don’t waste your time or money. Go elsewhere

Allison and team were fantastic today after three trips for three scoops of mulch. Friendly, professional, and fast. I will definitely return!