West Hook Sand & Gravel Inc
📍 25 W Hook Rd, Hopewell Junction, NY 12533, USA
⭐ Customer Reviews
Crazy quick and great service. I called for an estimate and was able to get 8 ton of washed pea gravel delivered within the hour. The driver dropped the gravel right onto the area I needed it be at so I don't have to worry about how to transfer it. The quality of the gravel is perfect for my needs, pea gravel patio, and unlike the bagged stuff from the big box stores I am not worried about inconsistent colors or sizes, and the price just can't be beat!
Best prices. I dont know who answers thier phone but I got two different women the two times I called to place a order. Both times those women we real old school American raised women. Nice as nice can be, like calling your mom. Called Hun, which was nice to heat in this twisted up political correctness nonsense these days.
My first experience with them and it was absolutely horrible! I set a Saturday appointment 1 week in advance and was promised a call before delivery, by 11 am on delivery day,,, they were a NO SHOW, NO CALL! If I did not call, I would not have the delivery. Then, a miserable old man shows up to deliver my first of 2 loads. He begins to put the load where he wants, without talking to me. All he cares to speak of is that they close at 12. Not my problem! But, I allow them to reschedule the 2nd load for Monday, then this guy is telling me my delivery fee was too cheap! $120 cash per delivery is not cheap! I have brought over 100 Tri- axel truckloads into my property working with Harold Lyons who are fantastic! But they do not do mulch. I instructed this "Driving Dead" delivery guy on where my Monday load is to be dropped. Let's see what happens... I will update. They are very lucky they did not miss my appointment while I had rental equipment to handle the loads, if so, I would certainly sue! Everyone has a bad day occasionally, I hope this is not normal for them. What bothered me the most was, everyone had an attitude as if it was ALL MY FAULT, first the office lady saying she has no appointment made, then finally finding my invoice... then this old timer trying to rip me off saying I am too far of a drive ( Under 10 Miles) and need to pay more! No one apologized, or offered to make up for their mistakes. HORRIBLE UNPROFESSIONAL BUSINESS PRACTICES!
Nice people Thanks
Linda was great on the phone. Very organized and everything went as promised. Great job.