City Mill - Mililani

I was doing a kitchen sink drain repair and needed some parts. Went to my go to store - City Mill, Mililani location and arrived at 5:52pm (they close at 6:00pm.) This was on Sunday, January 26th. I would've been in & out in 5 minutes assuming no customer lines. To my chagrin, the lights were out and the scissors gates were locked - and nobody was there? Google said they closed at 6:00pm, so I went with that. My first thought was there was a power outage, but neighboring businesses had power. My guess is they did not have any business and decided to close early. I'm not sure exactly what time they closed. Fortunately, Lowe's Waikele closes at 9:00pm on Sunday so I went there to get what I needed. I felt like I was cheating on City Mill... lol. In the end, I'll likely continue going to City Mill as the customer service is next level outstanding. But just wondering why they closed early?

As a alumni of the City Mill family, I have to give the best thanks to Aser and Evile. I had to call with questions regarding how to get rid of bed bugs. Only one of our rooms got hit and I figured I'd have to bomb the whole room, but was unsure of the instructions regarding a pilot light, since the infestation was upstairs and away from that. Aser wasn't sure how to answer, which was fine, because it was a very weird question that I know probably isn't asked a lot. He got Evile on the phone and after a brief catch up, he told me I would not have to bomb the room and that I could just use spray :) we did end up having to call an exterminator after all but still. I worked at Mililani for close to 5 years before moving to the Honolulu store as an Office Clerk. I learned SO much from everyone and I am so grateful that even though I'm all the way in Ohio, I can still call my old coworkers when I have a question. I'm not sure if anyone checks these, but I sincerely hope that someone sees this and passes it along to the best City Mill store!!! (jk, every store is great! I'm just partial to this one bc it was my home away from home for so long!!) Mahalo all the way from mainland Ohio -Rigs

Pretty nice local hardware store. Service was excellent and they had everything we needed!

Bad customer service.the supervisor is been rude.like if u don’t like ur job just quit 💁‍♀️

Poor customer service! Looking for small screws to complete home project. 3 PM Friday. Literally, no employee to be found on store floor. Went to cashier and requested assistance .Waited for 10 minutes no one came. They obviously need more employees.