City Mill - Honolulu

I used to love shopping at City Mill. They used to have great customer service but their customer service noticeably took a major nose dive when they started their bag check policy. I posted a more detailed explanation on Yelp, but basically, City Mill staff now doesn’t walk around the store as much being helpful (and deterring theft) because instead they treat customers like a potential thief, creating friction, animosity and distrust with customers as soon as they walk in. I’m not in middle school anymore, I used to spend lots of money at City Mill, now I hope their loss prevention tactics outweigh the lost sales to Lowe’s and Home Depot. I’d really love to support a local company but these two mainland companies have customer service figured out and they treat you like an adult.

I don't usually write a review. They'd have to be extremely excellent or completely crappie. In this case, it's crappie. Four and a half months ago, I purchased a cordless angle grinder, which worked well until yesterday. The rpm had slowed, so I changed the battery, thinking I was low on battery power, but it was the tool. The following morning, I brought the entire tool and receipt for return. The service center referred me to a supervisor. I explained why I was returning the tool, and she asked if I had the BOX. I didn't have the BOX... then she said that she couldn't accept the return. Who, after four months, keeps the tool's BOX? Don't buy anything from City Mill. I'm never going back. If I could leave negative stars, this place has -5☆.

Wow. I was so impressed by this small great store! Great variety of the products and staffs were friendly and kind!

Thank you Steven and Curtis . Normally I always go in with my husband. This day while he was out of town I went in to pick up a lockbox for a key. Steven was very kind and efficient. The next day I returned as I didn't understand the box . The 2 men made me feel so comfortable and helped with out hesitation. Thank you great customer service and this is now going to be our local hardware store. Now I understand why they have been in business for all these years. Thank you again. City mill you have a lifetime customer with this gal. Great job guys!

City Mill has a great staff and play the things you need for home-improvement.