Groundhog Landscaping Inc.

I have been a customer for groundhog in lawn care for 4 years, they did a great job keeping my lawn sharp and green, (also helps that I have irrigation by the way). This year is the beginning of another year so expecting the same service, and quality work as before. Prior to having my first round of fertilization, I contacted them (spoke to Annie) less a week ago today, and told her that I would contact them once my spring cleanup was completed l (detaching was needed significantly needed). They decided to show up on their own and do the first round without my instruction to do so, and once the spring cleanup crew arrived, less than 2 hours after that, they pause because of the recent fertilization. I contacted groundhog and told them that they provided the service before I told them to, and now I still had to have my spring clean up done. I went ahead with the spring cleanup, and when I called back to see if another round, or even a partial round of fertilization would be done because the detaching probably got rid of most of it, Annie said no saying that somehow the grain type fertilizer would not be affected when it was just applied, less than 2 hours prior, which makes absolutely no sense. But she was insistent, even though they came to my home without me asking them to do so. They just lost a customer for that horrible service. I still haven’t heard back from them. I will not recommend. Other landscaping business can do the same without the arrogance of their business.

We had 10 Loads of material delivered. The loam was clean and of high quality. The delivery driver (Kenny) was extremely cautious and spent the time to make sure everything was delivered where we wanted. I have owned a lot of houses across the State and have a lot of materials delivered. Groundhog is by far the best!

Spent over 100k with them in 2023. TLDR: hardscape work was amazing, but bad experience with irrigation and planting beds. They don't stand by the quality of their work, will nickel and dime you, and customer service is horrible. Irrigation leaked from day 1. We complained 3 times in 2023. A tech came 3 times and tightened a clamp each time and told us it was not leaking. When they came to blow out for the winter the irrigation manager told me he identified a valve that was blowing air and he felt it was a crack or defect with the valve. Several plants - probably 8-10 of them, started to die in the fall. He assured me he would add notes to the account and fix everything in the spring, replace the dying plants, and add new mulch. Spring arrived, no one came. A tech showed up to reopen and test after winter. They never put notes on my account and over the winter the irrigation manager was fired. I explained everything, the tech found the same leaking valve and tightened the clamp again despite me telling him the manager said it needed to be replaced. During the visit the tech changed my watering schedule to increase the water by 4x. They did NOT tell me - now the struggling plants were totally dead due to the additional overwatering. I called the owner and complained - he said he'd never heard we had a problem and acted as if his company is not responsible just because he wasn't personally aware. He promised to handle it himself, but didn't show up. Another week later he sent someone different from the office, they brought a tech and fixed some valves that were stuck due to sediment (this part was no one's fault and would not have mattered given the 4x overwatering schedule they set) and told me the watering schedule was very wrong (as if I set it myself) - he didn't know his own tech set the schedule. They removed the schedule. Then they CHARGED $450 for the visit and did NOT replace any plants or mulch. Another couple weeks go by a new batch of plants stated to die. I found that a 100 sq ft area was no longer getting water b/c when they "fixed" things the last time they kinked an irrigation line. I hired an irrigation company to come take a look. This is their feedback: * the kink was easy to fix * there are too many drip nozzles for the area (by a large margin) * for example, there are drip tubes all over the bed even in places that never had a plant * some of the plants require more or less water depending on the location and type of plant - but they used the same 2gpm drips on every single plant from trees to tiny herbs - so some very small ones are dying due to overwater, and some big ones are struggling due to underwater * some of the plants were stuck in ledge with no soil - of course they will die - no one told us nor did anyone ask if we should put them in a different place or bring in more soil * one entire planting bed is at the bottom of a hill with grass and other beds with irrigation - all irrigation runoff ends up in the same planting bed, and that bed was put over hard-packed clay which is over ledge - there is zero drainage for plants, if you pull out a dead plant there is a hole filled with water that never drains - this area should have had crushed stone underneath with planting soil on top to let the bed drain We're going to do some of this ourselves and hire another company to fix the rest. The owner did offer to replace the plants "even though it's not their fault". He continues to act like he's not responsible just because he wasn't aware from the beginning - almost like "you never told me, it's too late now!". Now this last thing is just a nit but reflective of their customer service - we had mulch blown in the spring. They missed 3 spots. We called and they said someone would come out to fix. We reminded them twice via text. We reminded them when they were here to look at the irrigation and they said "I put in a ticket, no idea why they never came" and did nothing else about it. So going into October we still have bare spots with no mulch!

If you're looking for landscrapers with no conception of sloping or drainage this is your company. The landscrapers had no instructions they just dumped soil wherever with no stakes indicating depth over an area large enough for a tennis court . Result: a flat surface which accumulates only lots of water resulting in flooding.

We recently had an area in our front yard landscaped by Groundhog. The work transformed our yard from an eyesore to a beautiful yard with excellent visual appeal. Groundhog did a great job in helping to design the area, recommend plantings and implementing the plan perfectly. Highly recommend Groundhog for your landscaping needs.