Tidewater Mulch & Material

Great place? Second year I’ve had mulch delivered from Tidewater Mulch. Great material, friendly and professional always and awesome prices. I’m really impressed with their delivery service. I live in Norfolk and they are really great scheduling delivery. I highly recommend them!

As a professional landscaper, I have been going here for countless years. Over the course of the past month, I have had the worst experiences with Tidewater Mulch and Materials. It’s pretty common that they are running low or completely out of mulch. Will tell you they are getting a restock delivery on a certain date and that is rarely true. They wouldn’t even sell me a yard of mulch this past week because “they are saving their stock for deliveries”. I assume that to be true. However, what is the point of offering bulk pickup if you can’t have enough in stock. This isn’t just on one occasion either. I believe in giving companies chances and not shaming them just because of a mistake. This is one of the biggest landscaping material suppliers in the area and should hold themselves to a higher standard. Fortunately for me, I won’t be conducting business with them any more. Hope this review helps out our local fellow small landscaping companies.

I had a small hiccup with delivery after some back-and-forth the new manager was able to smooth things over and get my delivery scheduled. Everybody took accountability and did what was needed to correct the situation. . I think what I appreciated the most was people just accepting accountability and fixing everything. Most businesses just pass the buck and tell you too bad. I'll continue to use this company and the new manager is awesome. I can't remember his name but he was very steadfast in his approach to correct the situation, thank you so much I really appreciate it

TMM recently became an authorized Rigid (orange) Service Center, but I learned their small engine repair shop (SERS) was unprepared to perform the work. I left my cleaned and blown-down table saw for an alignment of the blade to the table and fence. Dropped it off with a sanding disc on the arbor; was contacted and asked to bring a blade to the shop; was called again and asked for the tools to hold the arbor in place to replace the sanding disc with the earlier provided saw blade; and, was called to pick it up. The sanding disc was still on the arbor, the saw blade on the table, and the entire unit was covered in shop dirt (see image close up attached). Unfortunately, I am unsure how the blade could have been aligned to the table when it does not appear it was attached. Typically, the SERS does not open or close at their posted hours (online or posted in front of the shop) making for some extended sit-around-and-waiting times. I experienced a polite workforce and workplace wanting to help, but defaulted to laissez-faire service and delivery. TMM as a Rigid service provider is not ready to deliver quality service, but has endless capabilities to grow. Rigid has other service centers in the area, which I will seek out in the future. UPDATE: 19 Aug 22. See the overpriced invoice for the above-purported alignment work on the table saw.

Just received 6 yards of mushroom compost mix. The product is great. A nice mix for our raised beds. The service was great and Aaron was extremely helpful, prompt in answering my online questions and polite. They will be my go to if I need another load